Frequently asked questions

Smart Study Sage is an online study platform for learners and parents. Learners can use published practice papers for their board and class, while parents manage learner profiles and view completed results.

Parents can create an account and manage learner profiles. Learners can use a parent-managed sign-in, and approved teachers can create question papers. Public pages explain the platform and its current features.

Smart Study Sage organises published content by board, class and subject. Coverage varies as papers are added, so check the learner dashboard for the current classes and subjects available to your profile.

When you start a paper, you answer one question at a time in exam mode. Navigation lets you revisit questions, and your time per question is tracked. Incomplete attempts may not be reattempted without moderator approval.

Yes. Approved teachers can build MCQ papers with a math editor, figures and LaTeX. After submission, papers cannot be deleted; further edits require moderator approval.

We use PayU, a trusted Indian payment gateway. You can pay via UPI, cards, net banking and other methods supported by PayU. Wallet recharge and checkout use the same secure flow.

Refunds are considered for failed or duplicate transactions and certain billing errors. Referral-linked first payments may be marked non-refundable where referral benefits have been applied. Contact support with your transaction ID for help.

Smart Study Sage uses a wallet model: you recharge your account and pay for papers or packs as you go. Subscription plans may be introduced later; any recurring billing will be clearly shown before you confirm payment.

Once a paid exam or paper attempt has started, answers may not be saved but usage may still be charged as per our policy. Before starting, review the paper details. For mistaken purchases before use, contact us within 48 hours.

Coupons can be one-time or multi-use codes applied at checkout to reduce your payable amount. Some coupons are issued by moderators after incomplete exams. Each coupon has its own validity and terms.

Registered users can invite others by email or phone. When an invited user completes their first qualifying payment, referral rewards unlock for the sender. Invited users must register using the invite link or code.

API communication uses encryption in production. We collect only what is needed to run your account, practice sessions and payments. See our Privacy Policy for full details.