Privacy policy

1. Overview

Smart Study Sage ("we", "our", "the Service") is an educational platform that provides online examinations, practice tests, question papers, learning analytics, and academic resources based on class, board, subjects, and purchased plans. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

2. Information We Collect

Student Information

• Name
• Email address
• Mobile number
• Class information
• Board information
• Academic preferences
• Exam attempts
• Scores and performance history
• Purchased plans and access details

Teacher Information

• Name
• Contact details
• Subject expertise
• Board and class eligibility
• Created question papers
• Approval and publishing history

Technical Information

• Device information
• Login activity
• Security logs
• Usage analytics

3. Class and Board Based Access Control

Smart Study Sage provides personalized access based on each student's registered class, board, and purchased subscription plan. Students can access only the content, examinations, and learning resources available under their selected class and active plan.

4. Exam and Performance Data

We collect examination-related information including:

• Test attempts
• Submitted answers
• Marks obtained
• Time taken
• Accuracy
• Performance reports

This information is used to generate learning insights, evaluate progress, and improve student preparation.

5. Teacher Content and Approval System

Teachers may create question papers and academic content according to their approved subject expertise. All submitted content may be reviewed, approved, modified, or rejected before publication. Only approved content becomes available to students.

6. Referral Program Data

Where available, students may participate in referral programs. Referral information may include:

• Referral code
• Referred users
• Referral activity
• Eligible rewards or benefits

Referral rewards are provided according to the applicable program terms.

7. Payment Information

Payments are processed through authorized payment partners. Smart Study Sage does not store complete payment card or banking information. Payment references, transaction status, and purchase history may be stored for account management, billing, and customer support.

8. Use of Information

We use collected information to:

• Provide class-based learning access
• Deliver purchased examinations and learning resources
• Generate reports and learning analytics
• Maintain platform security
• Manage teacher-created content
• Process payments and subscriptions
• Improve educational services and user experience

9. Data Sharing

Smart Study Sage does not sell personal information. Information may be shared only with:

• Authorized payment providers
• Hosting and technology providers
• Security and fraud prevention services
• Legal authorities where required by applicable law

Teacher-authored content may display your display name only where you choose to publish ratings, reviews, or feedback.

10. Cookies and Tracking Technologies

Smart Study Sage may use cookies, analytics tools, and similar technologies to improve user experience, remember preferences, understand platform usage, and enhance platform security. Users may control cookie preferences through their browser settings.

11. Data Security

We use reasonable security measures including:

• Encrypted communication
• Access control
• Role-based permissions
• Secure authentication

While we strive to protect user information, no method of transmission or electronic storage is completely secure.

12. Data Retention

We retain account, academic, and transaction records for purposes including:

• Educational history
• Customer support
• Legal and regulatory compliance

Users may request account deletion subject to applicable legal and operational requirements.

13. Children's Privacy

Students below the applicable age limit should use Smart Study Sage under the supervision of a parent or legal guardian. Parents or guardians may request correction or deletion of information where permitted by applicable law.

14. Automated Processing

Certain Smart Study Sage features may use Artificial Intelligence (AI) to generate recommendations, evaluate responses, identify learning gaps, or provide educational assistance. AI-generated results are intended to support learning and should not be considered a substitute for teacher evaluation or professional academic guidance.

15. Account Security Responsibility

Users are responsible for maintaining the confidentiality of their login credentials. Smart Study Sage will never request passwords or authentication details through unofficial communication channels.

16. Service Availability

We strive to provide reliable access to Smart Study Sage; however, uninterrupted availability cannot be guaranteed due to maintenance, technical issues, internet failures, or events beyond our reasonable control.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or platform features. Updated versions will be published on this page with a revised "Last Updated" date.

18. Contact Information

For privacy-related requests, including data correction, deletion, or questions regarding this Privacy Policy, please contact Smart Study Sage through our official Contact page or published support email.